ISSUE
- The speaker does not work
- The speaker does not emit a sound
- A noise is included in the sound
APPLIES TO
All Point Mobile Android devices
Troubleshooting Steps
| Cause | Solution | |
|---|---|---|
| 1 | Low volume | Increase sound volume At low volume, you might not hear the sound clearly. Increase the volume using volume button on the right side of the device (or in the Settings). |
| 2 | Interference by attachments | Remove attachments around the speaker If some attachments are around the speaker, the sound may be emitted with noise. Detach the attachments and check again. |
| 3 | Turned on Do Not Disturb | Turn off Do Not Disturb (DND) While the Do Not Disturb (DND) feature is on, only the notification by important people or apps can be get. If you don't want to use this feature, turn it off with the following steps.
|
| 4 | Temporary system issue | Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device. |
| 5 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. |
