ISSUE

  • Scan trigger buttons are not working.
  • The scanner is not activated even when pressing a scan button.


APPLIES TO

All Point Mobile Android devices with Scanner


Troubleshooting Steps


CauseSolution
1Damaged scanner parts

Check scanner detection

Check the scanner is detected properly by the following steps.
(Point Mobile recommends checking the information in the normal temperature.)

  1. Go to EmKit > System Information.
  2. Select Device information.
  3. Check if the Scanner information displays properly.

If the scanner information is not displayed properly (ex. Unknown), contact local reseller to repair the device.

2Inactivated scanner or trigger

Check scanner status

Check the status bar whether the scanner status icon is displayed. Refer to the below table.

NoIconStatus
1No iconThe scanner is turned off. Scanning will not be operated.
2

The trigger is turned off. Scanning will not be operated.

3

The scanner and trigger are on. Scanning should be operated properly.
If the scanner is not responsive, move on to the next solution.

 1. No icon

    • Turn on the scanner from Settings (or EmKit) > ScanSettings.

2.

    • You may try to scan in lock screen. Unlock the screen and try again.
3Not mapped scan action

Map DoScan function to the button

If not only the trigger beam but also scan result notification are not emitted, the scan button may not be mapped to the scan action.

To map the button to the scan action,

  1. Go to EmKit > Program Buttons.
  2. Tap SMART REMAP.


  3. Press the button you want to use as scan button.
  4. Tap OK.
  5. Select DoScan among the Keys list.


  6. Tap APPLY to save.
4Turned off the aimer and illumination

Turn on the Aimer and Illumination

If the trigger beam is not emitted but the scan result notification is emitted, the aimer and illumination may be turned off.

To turn on them,

  1. Go to Settings (or EmKit) > ScanSettings.
  2. Select Options.
  3. Turn on the Enable aimer and Enable illumination switches. 
5Temporary scanner issue

Turn off and on the scanner

  1. Go to Settings (or EmKit) > ScanSettings.
  2. Turn off the On switch.
  3. Turn it on again.
6Temporary system issue

Reboot the device

Press and hold the power button, and tap Power > Restart to reboot the device.

7Repair or analysis required

Contact local reseller

If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.




Not Resolved?

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