ISSUE
LCD display color is abnormal
APPLIES TO
All POINT MOBILE L-POS devices
Troubleshooting Steps
| Cause | Solution | |
|---|---|---|
| 1 | Monitor is not connected properly | Reconnect the Monitor Check if the monitor is connected properly using a USB. Unplug the cable and reconnect it properly. |
| 2 | Temporary monitor issue | Reboot the Terminal Press and hold the power button at the rear lower right side of the terminal for 5 seconds to turn off. And then, turn it on again. |
| 3 | Turned on color correction | Turn off Color correction Color correction allows you to adjust how colors are displayed on the screen. If you don’t want to use this feature, turn it off with the following steps. 1) Go to Settings > Accessibility > Color and motion. 2) Select Color correction. 3) Turn off the Use color correction switch. |
| 4 | Turned on Dark theme | Turn off Dark theme Dark theme uses a black background. If you don’t want to use this feature, turn it off with the following steps. 1) Go to Settings > Display. 2) Turn off the Dark theme switch. |
| 5 | Cable issue | Replace the cable Replace the cable connecting the monitor with a different one. If the replaced cable can display the monitor normally, the previous cable may have a problem. |
| 6 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. |
