ISSUE
- The microphone does not record the sound properly
- The recorded sound have noise
APPLIES TO
All Point Mobile devices
Troubleshooting Steps
| Cause | Solution | |
|---|---|---|
| 1 | Interference by attachment | Remove attachments around the microphone If some attachments are around the microphone, the microphone cannot collect the sound properly. Detach the attachments and check again. |
| 2 | Temporary system issue | Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device. |
| 3 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. |
