ISSUE

The home button (navigation bar) is not displayed on the screen



APPLIES TO

All Point Mobile Android devices



Troubleshooting Steps


CauseSolution
1

Hidden by the app you use

Swipe up the bottom of the screen

The navigation bar could be hidden by the currently running app. Swipe up the bottom of the screen and check if the navigation bar is shown.

2

Using the gesture navigation

Change the system navigation to 3-button navigation

The gesture navigation mode uses the swipe gestures instead of the navigation bar. If you cannot find the navigation bar, you may use the gesture navigation mode.
If you want to use the navigation bar,

  1. Go to Settings > System > Gestures.
  2. Tap Navigation mode.
  3. Select 3-button navigation.
3

Temporary system issue

Reboot the tablet

Press and hold the power and volume up buttons, and tap Restart to reboot the tablet.

4

Temporary system issue

5

Repair or analysis required

Contact local reseller

If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.