ISSUE
The home button (navigation bar) is not displayed on the screen
APPLIES TO
All Point Mobile Android devices
Troubleshooting Steps
| Cause | Solution | |
|---|---|---|
| 1 | Hidden by the app you use | Swipe up the bottom of the screen The navigation bar could be hidden by the currently running app. Swipe up the bottom of the screen and check if the navigation bar is shown. |
| 2 | Using the gesture navigation | Change the system navigation to 3-button navigation The gesture navigation mode uses the swipe gestures instead of the navigation bar. If you cannot find the navigation bar, you may use the gesture navigation mode.
|
| 3 | Temporary system issue | Reboot the tablet Press and hold the power and volume up buttons, and tap Restart to reboot the tablet. |
| 4 | Temporary system issue | Perform factory reset Refer to below to perform a factory reset. < How to Factory Reset (By model) >
|
| 5 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. |