APPLIES TO

All Android powered-Point Mobile devices

Troubleshooting Steps

	Cause	Solution
1	Undiscoverable Bluetooth device	Check Bluetooth device state Check if the Bluetooth device is turned on and in the discoverable state.
2	Temporary Bluetooth issue	Turn off and on the Bluetooth You can turn on and off the Bluetooth easily in the Quick setting panel. Swipe down the screen. Turn off the Bluetooth icon from the Quick setting panel. Green icon means the feature is turned on. Turn it on again.
3	Temporary system issue	Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device.
4	Bluetooth app data issue	Clear Bluetooth app data Go to Settings > Apps & notifications. Tap SEE ALL n APPS or tap App info. Tap and select Show system. Select Bluetooth among the app list. Tap Storage & cache. Tap CLEAR STORAGE.
5	Network issue	Reset Network Settings Go to Settings > System. Tap Advanced to expand more settings. Tap Reset options. Select Reset Wi-Fi, mobile & Bluetooth. Tap RESET SETTINGS, and tap the button again.
6	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.