APPLIES TO

All Android-powered Point Mobile devices with NFC feature

Before Start: Check if your device supports NFC feature

Troubleshooting Steps

	Cause	Solution
1	Temporary NFC issue	Turn off and on the NFC Swipe down the screen. Turn off the NFC icon from the Quick setting panel. Green icon means the NFC is turned on. Turn it on again.
2	Improper tapping or Interference by a material between the device and tag	Tap NFC tag correctly Remove all metallic material between the device's NFC antenna and the tag. And bring the NFC tag closer to the device's NFC antenna. Refer to NFC Tapping Area.
3	NFC tag issue	Check the NFC tag with another Android device Check if your NFC tag can be read repeatedly with another Android device. If you have the same symptom, the NFC tag may have a problem.
4	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.