ISSUE
- Not connected ethernet (LAN) even when installing the device onto the ethernet cradle (SEC)
APPLIES TO
All Point Mobile devices supporting a ethernet cradle
Troubleshooting Steps
| Cause | Solution | |
|---|---|---|
| 1 | Device and Cradle are not connected properly | Check the device and cradle connection
|
| 2 | Ethernet cable issue | User another ethernet cable Use another ethernet cable and check if the network is connected. |
| 3 | Temporary system issue | Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device. |
| 4 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. |
