ISSUE

The device cannot read the payment card.

APPLIES TO

TR54

	Cause	Solution
1	Incorrect card reading	Read the card correctly Read the card at the correct area referring to the user manual
2	(Contactless payment only) Turned off NFC	Turn on the NFC Swipe down the screen using to open the notification panel. Turn on the NFC from the Quick setting panel.
3	Interference by an attachment on the card	Remove any attachments on the card If some attachments are on the card, especially the metallic material, the card may not be read by the card reader. Remove all attachments from the card and try again.
4	Payment card issue	Check the payment card with another payment device Check if your card can be read with another payment device. If you have the same symptom, the card may have a problem.
5	Temporary system issue	Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device.
6	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.