ISSUE

APPLIES TO

All Point Mobile devices with NFC feature

Before Start: Check if your device supports NFC feature

	Cause	Solution
1	Incompatible NFC tag	Check the NFC tag with another Android device Android powered Point Mobile devices follow NFC forum standard of Android. Check if your NFC tag can be read with another Android device. If the Android device also cannot read the tag, the NFC tag may be incompatible type.
2	Improper tapping or Interference by a material between the device and tag	Tap NFC tag correctly Remove all metallic material between the device's NFC antenna and the tag. And bring the NFC tag closer to the device's NFC antenna. Refer to NFC Tapping Area.
3	Temporary NFC issue	Turn off and on the NFC You can turn on and off the NFC easily in the Quick setting panel. Swipe down the screen. Turn off the NFC icon from the Quick setting panel. Green icon means the NFC is turned on. Turn it on again.
4	Temporary system issue	Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device.
5	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.

Refer to similar troubleshooting guides.