ISSUE

APPLIES TO

All Android powered Point Mobile devices

	Cause	Solution
1	Interference of other Bluetooth devices	Disconnect all Bluetooth devices Disconnect all connected Bluetooth devices from Settings > Connected devices.
2	Temporary Bluetooth issue	Turn off and on the Bluetooth You can turn on and off the Bluetooth easily in the Quick setting panel. Swipe down the screen. Turn off the Bluetooth icon from the Quick setting panel. Green icon means the feature is turned on. Turn it on again.
3	Connection issue with the Bluetooth device	Forget the Bluetooth devices and reconnect The previous connection between the device and the Bluetooth device may affect the next connection. To forget the Bluetooth device, Go to Settings > Connected devices. Tap icon next to the Bluetooth device name from PREVIOUSLY CONNECTED DEVICES list. Tap FORGET. Tap FORGET DEVICE in the dialog.
4	Temporary system issue	Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device.
5	Bluetooth app data issue	Clear Bluetooth app data Go to Settings > Apps & notifications. Tap SEE ALL n APPS or tap App info. Tap and select Show system. Select Bluetooth among the app list. Tap Storage & cache. Tap CLEAR STORAGE.
6	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.