ISSUE

APPLIES TO

All Android-powered Point Mobile devices equipped any programmable key

Cause

Solution

1

Improper mapped function

Change mapped function of the button

The button may be mapped to a wrong function.

If you want to use the button as default function, reset the button configuration using Program Buttons.

Go to EmKit > Program Buttons.
Tap DEFAULT in the PROPERTIES tab.
Tap OK to reset the mapped function.
If you want to change the button function to a specific function, select the button using SMART REMAP and select the function you want.
(Especially, the function keys must be mapped to a specific function before use.)

2

Temporary system issue

Perform factory reset

Find the right model from the How to Factory Reset, and perform a factory reset.

3

Repair or analysis required

Contact local reseller

If you cannot solve the problem with the above steps, contact your local reseller to proceed repair or analyze the issue.