ISSUE

The Bluetooth connection is disconnected suddenly.
The Bluetooth device is disconnected frequently

APPLIES TO

All Android-powered Point Mobile devices

Troubleshooting Steps

	Cause	Solution
1	Signal sensitivity issue	Bring Bluetooth device closer Place the Bluetooth device and the Point Mobile device close within 10m of each other and reconnect.
2	Interference by nearby wireless devices	Connect where no wireless devices nearby Check if there are many wireless devices nearby. If so, move to another place and try to reconnect.
3	Temporary Bluetooth issue	Turn off and on the Bluetooth You can turn on and off the Bluetooth easily in the Quick setting panel. Swipe down the screen. Turn off the Bluetooth icon from the Quick setting panel. Green icon means the feature is turned on. Turn it on again.
4	Connection issue with the Bluetooth device	Forget the Bluetooth devices and reconnect The previous connection between the device and the Bluetooth device may affect the next connection. To forget the Bluetooth device, Go to Settings > Connected devices. Tap icon next to the Bluetooth device name from PREVIOUSLY CONNECTED DEVICES list. Tap FORGET. Tap FORGET DEVICE in the dialog.
5	Bluetooth app data issue	Clear Bluetooth app data Go to Settings > Apps & notifications. Tap SEE ALL n APPS or tap App info. Tap and select Show system. Select Bluetooth among the app list. Tap Storage & cache. Tap CLEAR STORAGE.
6	Network issue	Reset Network Settings Go to Settings > System. Tap Advanced to expand more settings. Tap Reset options. Select Reset Wi-Fi, mobile & Bluetooth. Tap RESET SETTINGS, and tap the button again.
7	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.