ISSUE
- The unintended touch occurs
APPLIES TO
All Point Mobile devices
Troubleshooting Steps
| Cause | Solution | |
|---|---|---|
| 1 | Interference by wet | Wipe the screen dry When water is on the screen, it may cause the unintended touch. Clean the screen using a soft tissue or towel. |
| 2 | Temporary system issue | Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device. |
| 3 | Repair or analysis required | Contact local reseller If you cannot solve the problem with the above steps, contact your local reseller to proceed repair or analyze the issue. |
