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Troubleshooting
Feb 05, 2026
•
updated by
Point Mobile Technical Support Team
•
view change
[Common] Terminal speaker does not emit sound
Feb 05, 2026
•
created by
Point Mobile Technical Support Team
[PS32] Terminal Home button (Navigation bar) is not displayed
Feb 05, 2026
•
updated by
Point Mobile Technical Support Team
•
view change
[Common] Monitor screen color is abnormal
Feb 04, 2026
•
created by
Point Mobile Technical Support Team
[Common] Screens are not displayed clearly
Feb 04, 2026
•
updated by
Point Mobile Technical Support Team
•
view change
[Common] Terminal does not turn on
Feb 04, 2026
•
updated by
Point Mobile Technical Support Team
•
view change
[Common] Stripes or flickering observed on the screen
Feb 04, 2026
•
created by
Point Mobile Technical Support Team
[Common] External speaker does not emit sound
Feb 04, 2026
•
created by
Point Mobile Technical Support Team
[Common] External microphone is not working
Feb 03, 2026
•
created by
Point Mobile Technical Support Team
[Common] A connected peripheral is not responsive
Feb 03, 2026
•
created by
Point Mobile Technical Support Team
[Common] Sound is not played through external headset (earphone)
Jan 21, 2026
•
created by
Point Mobile Technical Support Team
[Common] The quality of a taken photo/video is poor
Jan 21, 2026
•
created by
Point Mobile Technical Support Team
[Common] Device cannot take photo or video
Jan 21, 2026
•
updated by
Point Mobile Technical Support Team
•
view change
[Common] Home button (Navigation bar) is not displayed
Jan 20, 2026
•
updated by
Point Mobile Technical Support Team
•
view change
[TR54] Screen does not rotate automatically
Jan 20, 2026
•
created by
Point Mobile Technical Support Team
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